Carbon Molecular Sieve (CMS) is a specialised product brand of SorbiTech Group, a global manufacturer and supplier of Carbon Molecular Sieves for nitrogen generation and gas separation. This Privacy Policy explains how SorbiTech Group collects, uses, and protects the information you provide when you visit this website or contact us about our Carbon Molecular Sieve products.
Information We Collect
When you submit an inquiry, request a quote, or ask for technical data through our forms, we collect the details you choose to provide, which may include your name, business email, phone number, company name, country, and your message. We may also collect limited technical information such as your browser type and general usage data to keep the website secure and reliable.
How We Use Your Information
We use the information you provide to respond to your inquiries, prepare quotations, deliver technical support on grade selection and system sizing, and to supply our Carbon Molecular Sieve products and related services. We may also use it to improve our website and to communicate relevant product information where you have agreed to receive it.
Legal Basis
We process your information to take steps at your request before entering into a supply relationship, to pursue our legitimate interest in operating and improving our business, and, where required, on the basis of your consent.
Sharing of Information
SorbiTech Group does not sell your personal information. We may share it within the SorbiTech Group of companies and with trusted service providers who support our operations, such as hosting and communication services, strictly for the purposes described in this policy. We may also disclose information where required by applicable law.
International Transfers
SorbiTech Group operates globally. Your information may be processed in countries where we or our service providers operate. In all cases we apply appropriate safeguards to protect your information consistent with this policy.
Data Retention
We keep your information only for as long as necessary to fulfil the purposes described above, to meet our legal and accounting obligations, and to support any ongoing business relationship.
Your Rights
Subject to applicable law, you may request access to the information we hold about you, ask us to correct or delete it, or object to certain processing. To exercise these rights, contact us using the details below.
Data Security
We apply technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Our website is served over encrypted connections and hosted on secure infrastructure.
Cookies
This website uses a small number of cookies to function correctly and to protect our forms from abuse. For details, please see our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.
Contact Us
For any questions about this Privacy Policy or your information, contact SorbiTech Group at contact@carbonmolecularsieve.com.